Our Privacy Policy
Protecting your personal data, always.
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Privacy Policy
Effective Date: 22 October 2024
National Australia Pipelines (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of any personal information we collect. This Privacy Policy outlines how we handle, store, and use personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By interacting with us or using our services, you consent to the practices outlined in this policy.
1. What Information We Collect
We may collect the following types of personal information:
Identification Information: Name, date of birth, and contact details (address, phone number, email).
- Business Information: Job title, business name, ABN, and other professional details.
- Financial Information: Bank account details or payment information (where applicable).
- Website Usage Information: Information collected via cookies, IP addresses, and browsing data when visiting our website.
- Health and Safety Information: In compliance with workplace health and safety obligations (if applicable).
2. How We Collect Information
We may collect personal information directly from you or through:
- Online forms or contact forms on our website.
- Phone, email, or other communications.
- In-person meetings or consultations.
- Contracts, agreements, or project documentation.
- Publicly available sources or business directories.
3. Purpose of Collecting Personal Information
We collect personal information to:
- Provide services, quotes, and manage projects.
- Communicate with clients, contractors, and suppliers.
- Maintain business records and fulfill legal and regulatory obligations.
- Improve our services and customer experience.
- Manage recruitment and employment-related activities.
- Ensure compliance with workplace safety regulations.
4. Disclosure of Personal Information
We do not sell your personal information. However, we may disclose personal information to third parties where necessary, including:
- Contractors, subcontractors, and service providers involved in project delivery.
- Legal, financial, or insurance advisors.
- Regulatory bodies, government agencies, or law enforcement, where required by law.
- Our IT or web hosting providers (ensuring data security standards are maintained).
Where possible, we will seek your consent before disclosing information, unless required by law.
5. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure.
Personal information may be stored in:
- Secure electronic databases.
- Physical files in locked premises.
- Third-party cloud storage services that comply with Australian privacy laws.
When personal information is no longer needed, we will securely destroy or de-identify it.
6. Your Rights and Choices
You have the following rights under the Australian Privacy Principles:
- Access and Correction: You may request access to the personal information we hold about you or request corrections if the information is inaccurate or outdated.
- Withdraw Consent: Where we rely on your consent to process your information, you can withdraw it at any time.
- Complaint Handling: If you have any concerns or complaints about how we handle your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. Cookies and Website Usage
Our website may use cookies to enhance user experience, collect analytics data, and facilitate certain functionalities. You can manage or block cookies through your browser settings, but some website features may not function properly without them.
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we recommend reviewing their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Any updates will be posted on our website, and the revised version will take effect on the date of publication.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
National Australia Pipelines
21 Scholar Drive,
Bundoora, VIC 3083
Phone:+61 3 9716 3277
Email: [email protected]
21 Scholar Drive,
Bundoora, VIC 3083
Phone:+61 3 9716 3277
Email: [email protected]
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), applicable to all individuals interacting with National Australia Pipelines in Victoria and throughout Australia.